1. On October 30, 2011, I ordered a Raikou Shimizu Cosplay Wig from www.solgoo.com for Anime USA.(If the link is broken, that's: http://www.solgoo.com/index.php?productID=9961)
2. 10 days later, the status still said "Processing" so I sent four emails in the span of 48 hours--because email was their only obvious means of customer service and I had a bad feeling I had been scammed. I received no email response.
3. 24 hours after sending the first email, I followed their link to their "partner" www.sanseed.com and clicked live chat. After a couple minutes of waiting, Susan appeared and the conversation went like this:
Chat Reference Number: 12658
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| 08.11.2011 21:32:57 | Me: Hello?
| 08.11.2011 21:33:05 | Me: Hello?
| 08.11.2011 21:33:09 | Susan: Hello Ailin, my name is Susan, how may I help you?
| 08.11.2011 21:33:13 | Susan: Hello
| 08.11.2011 21:33:13 | Susan: Ailin
| 08.11.2011 21:33:24 | Susan: What's your order number?
| 08.11.2011 21:33:13 | Susan: Ailin
| 08.11.2011 21:33:24 | Susan: What's your order number?
| 08.11.2011 21:33:29 | Me: I ordered a wig from www.solgoo.com, an affiliated company
| 08.11.2011 21:33:56 | Me: It's **** [by **** I mean the 4 digit order number.]
| 08.11.2011 21:34:02 | Susan: hold on, please give me the order number, and I'll check it out
| 08.11.2011 21:34:20 | Me: ****
| 08.11.2011 21:34:30 | Ailin: A Raikou Shimizu wig.
| 08.11.2011 21:34:42 | Susan: Please hold on.
| 08.11.2011 21:39:46 | Susan: Hello, Ailin, the wig is almost already in our professional factory and we'll send it whitin 2 days. But according to the records, you payed the standard shipping method, and we'll sent it by China Post, that means you'll get it in about 30 days. If you wanna receive it earlier, I recommend you to choose express shipping method.
| 08.11.2011 21:40:27 | Ailin: Is there any way I can receive it within 7 days?
| 08.11.2011 21:43:21 | Susan: I am very sorry. Ailin, if you choose the express shipping, you can receive it within 15 days, and maybe earlier.
| 08.11.2011 21:43:37 | Ailin: How much does express shipping cost?
| 08.11.2011 21:43:47 | Susan: you are very hurry to get it?
| 08.11.2011 21:43:54 | Susan: join in any parties?
| 08.11.2011 21:44:05 | Ailin: Yes. There's a convention in a week.
| 08.11.2011 21:44:39 | Susan: the express shipping cost $15.
| 08.11.2011 21:45:23 | Ailin: I'm sorry but how much does cancelling the order cost?
| 08.11.2011 21:45:27 | Susan: So within 15days is ok for you?
| 08.11.2011 21:45:40 | Ailin: It would be a little too late...
| 08.11.2011 21:46:56 | Susan: Sorry, Ailin, the wig has been made at the present time, so if you cancelling the order, we can just give your the refund of shipping cost.
| 08.11.2011 21:47:20 | Susan: the shipping cost is $ 12.99
| 08.11.2011 21:48:05 | Susan: coz' you payed the standard shipping method, it is not that fast.
| 08.11.2011 21:48:29 | Ailin: Then I guess I'll keep it regular shipping and wait a month.
| 08.11.2011 21:48:36 | Susan: How about buying it for next party?
| 08.11.2011 21:48:43 | Ailin : Thank you for your help.
| 08.11.2011 21:48:51 | Susan: You are welcome.
| 08.11.2011 21:48:55 | Ailin: Yes, I guess I will do that. :)
| 08.11.2011 21:49:06 | Ailin: It may be helpful to put this live chat on the solgoo.com website too.
| 08.11.2011 21:49:06 | Ailin: It may be helpful to put this live chat on the solgoo.com website too.
| 08.11.2011 21:49:13 | Susan: Ailin, have a nice day. I think you can have fun in your party
| 08.11.2011 21:49:14 | Ailin: Because it was hard to find.
| 08.11.2011 21:49:14 | Ailin: But thanks.
| 08.11.2011 21:49:22 | Ailin: Thank you. You too.
| 08.11.2011 21:49:32 | Susan: that's all right.
| 08.11.2011 21:49:47 | Susan: Thanks for your advice.
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The moral of the story (as of now):
If you want to order from www.solgoo.com or www.sanseed.com ORDER EARLY. I suggest two months in advance.
The most effective customer service is www.sanseed.com's live chat. They really need to work on customer service.
My opinion of these stores may change depending on the quality of the produce I receive...
I am now sending an email apologizing for threatening to sue them and reveal them as a scam. (Jumped the gun a bit, did I?)
If you want to order from www.solgoo.com or www.sanseed.com ORDER EARLY. I suggest two months in advance.
The most effective customer service is www.sanseed.com's live chat. They really need to work on customer service.
My opinion of these stores may change depending on the quality of the produce I receive...
I am now sending an email apologizing for threatening to sue them and reveal them as a scam. (Jumped the gun a bit, did I?)
I will follow up on the rest of the www.solgoo.com review by December, January latest, when my pink hair comes.
In the meantime, I need a new cosplay.
In the meantime, I need a new cosplay.
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